Frequently Asked Questions

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Does LUMI DOUGH™™ really not harden at all?
LUMI DOUGH™ is designed to be used over and over again. However, if it is not properly stored in the zipper pack provided, it will begin to harden over time. To restore the softness to LUMI DOUGH™ try rubbing the dough between your hands.


How should I store and keep LUMI DOUGH™?
For best results place back in original zipper pack. If zipper pack is torn or unuseable, the dough can be stored in an air tight plastic container.


How do you remove LUMI DOUGH™ if stuck in hair?
If LUMI DOUGH™ gets stuck in your hair, gently use your hands to remove it. Whatever remains will come out entirely once hair is washed with shampoo.


How do you remove LUMI DOUGH™ from carpet, upholstery or fabric?
To remove from carpet or fabrics, allow LUMI DOUGH™ to dry completely, and then loosen with a stiff brush and remove the dough thoroughly bit by bit. Do NOT use water or cleaning solutions of any kind.


What is LUMI DOUGH™ made of?
LUMI DOUGH™ is made of silicone a material used in producing various safe and sanitary products such as baby bottles, toys, cookware, and medical products. The material is non-toxic, heat-resistant and non-allergic, so rest assured your children will be able to play with LUMI DOUGH™ in a safe manner.


Why did my floor get slippery after using LUMI DOUGH™?
Silicone contains oil used in products such as baby lotion. Due to the nature of the material, it can make surfaces slippery, so please instruct children not to play with LUMI DOUGH™ on the floor without a play mat.


Can you bake your LUMI DOUGH™ creation without a baking sheet?
No, we recommend you don’t bake the dough without the enclosed baking sheet because it may damage your bakeware.


Once LUMI DOUGH™ has been baked, will it stick to my wall?
Baked creations can be adhered by using non-baked silicone as adhesive.


How do you remove LUMI DOUGH™ from carpet, upholstery or fabric?
To remove from carpet or fabrics, allow LUMI DOUGH™ to dry completely, and then loosen with a stiff brush and remove the dough thoroughly bit by bit. Do NOT use water or cleaning solutions of any kind.


What is LUMI DOUGH™ made of?
LUMI DOUGH™ is made of silicone a material used in producing various safe and sanitary products such as baby bottles, toys, cookware, and medical products. The material is non-toxic, heat-resistant and non-allergic, so rest assured your children will be able to play with LUMI DOUGH™ in a safe manner.

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Buy 1 Lumi Dough Set, Get 1 FREE! Just pay additional processing and handling

OFFER DETAILS:
You will receive the LUMI DOUGH™ Set In 5 GLOWING COLORS (Clear, Green, Pink, Purple And Blue) plus you'll also get a bonus black color, playmat, three star shape cutouts and a non-stick sheet for just $19.99 +$7.99 P&H. Each offer ordered today totals to $27.98. Or take advantage of our Buy 1 Get 1 offer and receive a 2nd LUMI DOUGH™ Set for only $7.99 additional P&H! By taking advantage of the Buy 1 Get 1 TV special today, each offer ordered will total to only $35.97.

This product is covered by a 30-day money back guarantee, less Processing & Handling.

Please allow 2-6 weeks for delivery.

To review the status of your order, please visit www.LumiDoughCustomerService.com.

For Customer Service, please email us at LumiDoughUS@webcsr.info or call us at 1-877-370-4193. Customer Service is available Monday through Friday 5:00am-5:00pm PST. Please allow 24 hours for your order to reach our system.

Please Note:
• An additional $10 shipping surcharge is added for items sent outside of the Continental United States. • Sales Tax May Apply. • Must be 18 years or older to order.

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